CANCELLATION & REFUND POLICY
Jaina Silpa Mandir reserves the right to choose to cancel a customer’s orders on Jaina Silpa Mandir ‘s own accord. If in case such a situation arises that a customer’s order is being cancelled from our side, we will immediately process a refund of the entire amount back to the customer’s account and also intimate the customer on the same.
Our firm’s main motive is to give an unmatched service to the customer and we believe in helping our customers to the farthest extent, and therefore have a liberal cancellation policy. Keeping the convenience of the customer in mind, we have formulated easy, hassle free cancellation and refund policy.
If, however, unfortunately you have to cancel or change an order, you need to send an email to firstname.lastname@example.org stating your order id.
If you change/cancel your order before your ordered items have been procured:
In case you want to cancel or change any ordered items, you need to email us the request within 6 hours from your order placement. Acceptance of this request is at the sole discretion of Jaina Silpa Mandir. If your request is accepted by us, we will either change the item or refund the entire amount (as the situation may be) without deducting any processing charges. Any changes or cancellation of order, post the threshold hour mentioned above, will not be entertained.
If you cancel your order after your ordered items have been shipped:
Unfortunately, we will not be able to refund the amount in this case
Kindly note – we expect that any customer do not indulge in fraudulent transaction. If any such transaction by any customer or any transaction which defies the terms & conditions of using the website is suspected, we reserve our sole discretion to cancel such orders. We will also preserve a negative list of all such fraudulent transactions and customers and would subsequently deny access to them or cancel any orders placed by them.
Refunds will be processed in the same manner in which the payment is received. The same will be done within 14 working days (bank working days) from the date of cancellation of order.
Following scenario may arise for refund –
Incase we are unable to deliver the ordered items: on a highly unlikely situation that we are unable to deliver the ordered items, we will contact you and incase you want a refund, we will refund the entire amount. Alternately, we can deliver some other item that is available of an equivalent value, post your concurrence.
Product delivered is a different listed item from what you have ordered: in such case first accept our apologies. Let us know immediately by sending an email to email@example.com mentioning your order id and tell us if you want a refund or an exchange.
Packaging is tampered with or damaged before delivery: please email us at firstname.lastname@example.org stating your order id latest within 24 hours of accepting the package. However, we will request you for the pictures of the shipment and individual pictures of the boxes along with the delivery person. These pictures will be provided to the food vendors and/or the courier partner as per the case, within 48 hours of shipment delivery. If the claim is found genuine by us, the food vendor and/or the courier partner, we will initiate replacement of the same. We will replace it with a fresh package at no extra cost. There will be no refund, however, under any circumstances in this case.
Ordered item are spoilt when received (applicable to only perishable products): while we have taken all possible steps to ensure the products reach you in a proper state, in the unfortunate event that the items reaches you spoilt, please contact us immediately at email@example.com mentioning your order id. In such scenario, either we will refund the entire amount to you, if you want, or send you your ordered items once again at no extra cost subject to the following conditions.
Since these are essentially perishable food items, you need to inform us within 6 hours of delivering the items. If you inform us after 6 hours from delivery of the item, we will not be able to process the request.
If there is delay in receipt because it could not be delivered at the first attempt due to non-availability at home, we will not be responsible for the items getting spoil and no refund or replacement will be processed.
Incase a delivery rescheduling is requested after the products are already shipped, we will not be processing the request and we will not be responsible in such case if ordered items perish. There will be no refund or replacement in this case.
At any given point of time, for any queries or concern, please feel free to contact us on+91 9007525925 between 10 am and 8 pm on weekdays or mail us at firstname.lastname@example.org . We are happy to assist you.
In case of apparels: refunds and returns of apparels purchased from Jaina Silpa Mandir would be accepted only in case of physical damage of the product or a manufacturing defect in the product when it is received by the customer. In such a case the customer would need to send Jaina Silpa Mandir a mail with an image of the defective product highlighting the area of the damage within 24 hours of delivery of the same. Refunds and returns would not be entertained in cases of subjective debate between the customer and Jaina Silpa Mandir on the material, color or quality perceived by the customer of the product.
Kindly note Jaina Silpa Mandir is not liable for undelivered orders if the address provided by the customer is incorrect